SUNDAY evening — off topic

Many years ago (1986) Nancy and I were traveling and ended up in McCall, Idaho on the day the space shuttle Challenger exploded.  We stayed in our room and watched the television reports for hours.  I hadn’t thought of that recently even on this weekend when NASA has been trying to launch Endeavour.  But today I was sent a link to a video of a bird named after that space shuttle and as there is nothing new this evening regarding Nancy I will simply suggest you first read about this bird here:

http://en.wikipedia.org/wiki/Challenger_(eagle)

Then copy-&-paste the following into a Google search window

Petopia: Challenger the Celebrity, Free-Flying Bald Eagle

and you should get a link to the page.  Click on it and than click to watch the video. There are other sites with this video but this one worked well for me.

If you are not from the USA you might not get the same thrill out of this as most US citizens do.  My own thought was that I will feel a similar emotion when I watch Nancy pass outside of the rehabilitation center under her own control and walk free.

TUESDAY — another survey

Nancy had a very busy day with therapy in the morning and a trip to Yakima and the doctor’s office in the afternoon.  Minus some stitches she returned about 4 P.M.  All is well.

The mail brought a survey form from the hospital.  We have both been responsible for surveys – in-person varity and mail type.  We are very critical of these one-size-fits-all forms.  Acutally, we hate them.

I wrote a response to this one and show it below.  I will tell you in advance that Question #8 asks if her bathroom was kept clean.  In the ICU there is no bathroom.  So, my response:

> > > > > > > > > >

Dear Mr. ——————-,

My wife, Nancy, entered your hospital early morning on Friday after Thanksgiving via an emergency transfer from Kittitas Valley Community Hospital.  Her treatment in the catheterization lab went well and she expressed satisfaction with those that treated her.  However, by Saturday afternoon she experienced a complete cardiopulmonary collapse and was in the ICU, completely sedated, for eight days.  Before she was brought out of sedation I received, at home, a survey form asking her thoughts on how well she was treated.  I returned the form with this message:

I suggest you and your staff consider adding another step in your patient surveys protocol.  Namely, before sending this form you ought to determine the whereabouts and medical status of the recipient.

Later Nancy was taken from the ICU to the ACU and two days later sent back to the Cath Lab for a temporary pacemaker and then to the ICU again.  I received another survey.  I wrote a second letter, thought about it for a day – and never delivered it.

Nancy had open heart surgery on Dec. 29th and was discharged and sent to a rehabilitation facility on Jan. 20, 2010.  Total days in your hospital: 55

The discharge triggered the current survey request.

I can assure you that Nancy is very thankful to be alive and gives the credit for that to the doctors, nurses, and staff of Yakima Regional.  Also, I can assure you that answering this survey would require that Nancy make guesses and assumptions and/or leave things unanswered.

I will provide just two examples of where the survey form, if answered, would suggest a false or inappropriate idea.  Question #9 “was the area around your room quiet at night?”  The correct answer is almost never.  That sounds bad – except she was in the ICU for 51 of the 55 days.  What should one expect in a place with the key word of the title being “intensive?”  Question #23 “the admission process.”  First, she doesn’t remember being admitted in any formal sense.  I guess it depends on one’s viewpoint as to whether that is a “best” or a “worst” experience.  If she wasn’t admitted she could have gotten hung up in the system like “poor Ol’Charlie on the MTA.”  I guess I will ask you to look at question #8, also.  Knowing she was in an ICU bed for 51 days how would you suggest she answer that?

Also, we think she is “white” (Q.#27) but some family members think her DNA is a little suspect.  Her mother gave her the middle name “Lee” as in Robert E. Lee to compensate, claiming relationship.  Touchy subject.

Yes, she does recommend Yakima Regional Medical & Cardiac Center to anyone, including family and friends (Q.#22).  No we do not like these surveys.

She is currently here:

Nancy B. Hultquist    Room 28

Kittitas Valley Health & Rehabilitation Center

1050 East Mountain View

Ellensburg, WA  98926

Please feel free to visit and ask any questions you like.

Sincerely,

SATURDAY — Trying to keep track

Saturday and Sunday are off days for therapy so Nancy has directions to move body parts while in bed.  Does she do that? I don’t know.  She does fire-up her cell phone and so must use her hands, arms, and voice.  She tires easily, so that activity is still a bit limited.

On another topic, I had to deal with the local hospital about our share of the payments from last summer’s treatment (June & July).  Nancy entered the hospital via the emergency room, was admitted, and then had out-patient treatment after that.  These episodes triggered 3 billing events.

The billing agent has to submitted to the insurance company.  What they don’t pay is submitted to Medicare.  The remainder is our responsibility.

The hospital software is triggered at the end of each month to send us an overdue notice even though Medicare has yet to be heard from.  The billing agent must intervene manually to stop this overdue notice but may forget.  Then we get 3, more or less, identical letters (billing code and amount differ).  None of these do we have to pay but I had to call and remind the agent to do whatever the software requires (reset the date, I guess).

I say “we don’t have to pay” but, in fact, we will have to pay some part of them eventually but what and when are not known.  Anyway, so as to show our intent to pay we set up an auto-withdrawal from our bank to the hospital – so how does one be late with a payment when it is triggered by the hospital requesting if from the bank?   After the visit to the emergency room on Friday following Thanksgiving there was another $2,000 tacked on so I wanted to up the auto-payment.  How does one do that?  Nancy did it the first time.   The lady at the bank says I need Nancy’s password.  Fine.  She is totally sedated.  I had to wait until she was brought out of the (?) dark.  I had just gone through this same sort of thing with a credit union because a staffer there wrote 12/15/09 on a piece of paper and not 11/15/09.  I spent 25 minutes listening to ugly “on hold” music before I could get them to fix that.  What fun!

I would like to explain, but can’t, the three nearly identical pages of “this is not a bill” but it is an “important tax document” that I got from the insurance company.  An imaging firm (not part of the hospital) billed for reading 3 x-rays or something but the hospital had not yet billed for anything.  That’s still a mystery.

This past Friday the postal service brought a fancy multi-colored check – $64.92 – from the local hospital with accompanying documentation saying Invoice #CEMC4525.  It appears as though I billed them for something and they are paying me. I have no idea what this is about.  On Monday I will have to call the agent and inquire.

I have the feeling this is all going to get worse.